ATTIKO METRO OPERATION COMPANY S.A. (ΑΜΕL S.A.) has been running Lines 2 & 3 of the Athens Metro since 2000, commissioning year of these two lines. The entire network is 29.5 km long and consists of twenty-seven (27) stations. Athens International Airport “Eleftherios Venizelos” and the area of Messogia are also directly connected with the city center through four (4) Metro Stations (PALLINI, KANTZA-PEANIA, KOROPI and Airport) within a 22.1 km-long section of the Suburban Railway.
The annual average number of Metro users is approximately 170 millions.
ΑΜΕL S.A. offers high quality transportation services. AMEL’s well-trained and skilled employees have excellent qualifications and the know-how as regards the operation of state-of-the-art machinery, rolling stock and infrastructure facilities. The Athens METRO is the living proof of an upgraded urban transportation network and constitutes the basic factor in mitigating traffic congestion in the streets of Athens and minimizing environmental pollution.
AMEL S.A. follows a passenger-oriented operation policy. AMEL‘s commitment to ensuring safety, protection, quality and respect for the environment, and providing high quality services, is proven in practice on a daily basis. This policy incorporates best practice features implemented in Metro networks worldwide.
To satisfy its commitment, AMEL S.A. implements a quality system consisting of the following:
- Operation procedures – Departmental co-operation – Personnel efficiency
- Quality and performance indexes
- Customer satisfaction indexes
- Improvement actions by implementing EFQM model
